Apartment Review for The Oaks At Mill Creek - Jacksonville, FL

The apartment looks really nice, right? But looks aren't all of what you get with the Oaks....First off, the parents let there kids run rampid...(not all but most)and I remember within one month I got 3 little postings on my door from mamnagment asking that parents please tell the children to stay out of the ponds....then please tell them to not torment that geese...then I got a warning from management telling us that some kids were running around and peeling the registration stickers off of car tags! I would come home and find kids sitting on my car! And trust me I didn't ask them "please get off", I demanded that they remove their butts from the hood of my car! So those problems weren't all that happened...within 2 months me and my husband were robbed, and even the police said that it was someone who lived there and was watching my schedule (my husband was deployed at the time so that was terrifying....the robber had popped open the lose window...which I had complained about.... and took a laptop, some chips, and some washing detergent (don't ask, I guess he was hungry') I reported it to the Oaks...I know they can't actaully "do" much..even though I HAD complained about the window...but they weren't even sympathetic! And a week after that...a woman was held at gun point in the building right next to mine!The guy that saved her, worked with the Oaks, (he was a nice guy) took a gun from his apartment and got the guy to run off...But..the Oaks fired him for concealing a weapon even though he probably saved a women's life. My husband happend to be redeploying soon there after, so we got out of the lease....Thank GOD! My husband spoke to a man there and he actaully told my husband and argued with him that just because he was being deployed doesn't mean he can be let free! But eventually after my husband ask to speak with someone else, they told him that the first guy was wrong and that we could be let out and that we didn't owe a "move out fee" or anything since it was within 30 days. So we left. We thought it was over. Oh how wrong we were. I know you may know this...but always save paperwork...even if it's a year afterwards. So 5 months from that we got a call from a collections agency stating that we owe the Oaks around $500 for a late move out fee.They didin't even try to contact us! They just sat a collections agency after us....and me and my husband have great cerdit and we weren't about to let this incident ruin us, so ofcourse we had t opay it. I'm not going to lie, I was livid. I called the oaks and they kept telling me that they would "look into it" and told me to call back the next day...I called back, they had no answer, asked me to call back in a week...I called back, and they still didin't have an answer. Time went on, the collections agency took our money and I finally spoke with another woman and she said that they had "lost or misplaced" my file and that she would have to come in on her "day off" to look for it. Trying to make me feel "sorry" for her.(which why would I care...that's her job! right'and this is my money!) Well she still couldn't find our file that they had lost. Long story, but in the end, now that I think I've annoyed the piss out of them for an answer, I should be gettting HALF of my refund back because they say that we didn't give 30 days notice...just 26 days (which I know for a fact we did give actaully 31 days notice..but being that it was 5 months ago...I threw out the papers and have no proof now...learning experience)I really don't know how they have proof since they lost our file to begin with. I asked them "does it really matter how many days though since my husbnad was deployed...I mean sometimes the military doesn't give "30 days" notice'" I got two answers....one was "no" and one was "yes...I don't know WHO told you no" All in all...the Oaks management needs to get their crap together and have a meeting with their employees over the rules and regulations. They fired the one guy there that was decent. Save yourself a LOT of heartache and don't live here. As for my husband and myself...we're expecting a half refund in 3-6 weeks, and I'm making them send me a letter stating that we don't owe the Oaks a damn thing anymore because I don't want another call from them saying 6 months from now that "we owe them blah blah blah for something else." As for the actaul apartments...you can find apartments for cheaper, with thicker walls and better management eleswhere. I could hear the conversations people were having above me sometimes! Ofcourse it was murmered...but they weren't even yelling. And you are going to want to get a washer and dryer. The dryers they have never dry anything completely, we always had to lay our clothes out to dry. You can only completely dry about a 1/4 load. I hope this was helpful, good luck! Also, there's more ratings on this "wonderful" place at apartmentratings.com, you should really check it out before you're locked into a lease.